Relate Cheshire & Merseyside is committed to keeping your personal information safe and being clear about how we collect your data, how we store it, and what we do with it. Relate Cheshire & Merseyside is registered under the General Data Protection Regulation (EU) 2016/679 as a data controller with the number Z8486179. Full details of this listing can be seen on the Information Commissioner’s Office website. This privacy notice lets you know how we collect, use and keep your personal information safe. If you have any queries about our privacy notice, please get in touch with us at firstname.lastname@example.org or at our registered office (details below).
What information do we collect about you?
We automatically receive and record information on our server logs from your browser, including your IP address, browser type, and the page(s) you request. This information is collected anonymously and is used to better understand how people use our site and improve its performance. We may also collect and store your personal information if you interact with us on our social media channels: Facebook, Instagram, Twitter and LinkedIn. This will depend on your own privacy settings on these individual channels, so make sure you check these first. We will collect and store information that you give us when you get in touch with us using the contact details on our website and/or access our services. Certain types of personal information are recognised by data protection law as being more ‘sensitive’. So things like sexual orientation, racial or ethnic origin, religious or political opinion, data concerning your health (mental or physical) or your sex life fall into this category. Relate Cheshire & Merseyside will only collect sensitive information like this where it informs the provision of the service to you. Whenever we do this, we will state clearly at the time, why this information is required. We may also gather sensitive personal information if you choose to share your experiences with us for a case study, but we will only do this with your explicit consent.
If you’re a young person aged 13 or under you must get the permission of your parent/guardian before providing Relate with any personal information.
How do we use your personal information?
We will use your personal information to do the following:
- Provide you with information, products or services you’ve requested or that we feel might be of interest to you.
- Process one-off or regular donations and to claim Gift Aid.
- Make our marketing campaigns more targeted and relevant to potential clients and donors; we will only send you marketing information if you have given us specific consent to do.
- Respond to direct requests where you contact us with a query - we will use your personal information to respond.
- Carry out general administrative tasks like dealing with complaints and feedback, essential record-keeping, etc.
- Transact: we will use your personal information to take payments from you when processing orders and payments for goods and services.
- Keep you safe: in the event that we reasonably think you (or someone else) is at risk of serious harm or abuse.
- Conduct polls, surveys and market research: we may invite you to take part so that we can improve our website, services and/or strategic development.
- Monitoring and evaluation: we use your personal information to inform and develop our service delivery.
- Improve your experience of our website, so that we may offer you a more user-friendly navigation of our website.
- Process applications to work at Relate: for example, if you fill in an application form or send us your CV or send us information speculatively in respect of possible contract opportunities.
- Supporter profiling and analysis: we will use your personal information to help us better target communications, so that you are more likely to receive communications relevant to your interests.
For how long will we keep your personal information?
At Relate, we are committed to retaining your personal information for no longer than necessary in relation to the purpose for which it was first collected. This is in line with guidance from the Information Commissioner’s Office. Relate may hold some types of data for up to seven years. For example, in the case of financial transactions like donations and purchases, we will keep your personal information for as long as legally required in respect of tax or accounting purposes, which could be anything up to six years after a transaction has taken place.
Do you share my information with anyone else?
We will only use your personal information for the purposes for which it was obtained in the first place. We won’t share it with any third parties and you won’t receive any communications from other organisations. However, there are two very explicit ways in which your data might be shared:
- In the event that we use third party suppliers to help deliver our services, fundraising activities and campaigns.
- Where we are legally bound to disclose your personal information, for example, to further criminal investigation or to keep you safe if we believe you (or someone else) is at risk of serious harm or abuse.
Keeping your personal information safe
We have both digital and operational safeguards to make sure your data is secure at Relate Cheshire & Merseyside. Access to information is reviewed on a regular basis and limited to those people who actually need to access it, and are assigned the permission to do so. All Relate online webforms are protected by secure end-to-end encryption. Where we pass highly sensitive data over the internet such as credit or debit card details, Relate uses TLS to encrypt data between the client and our partners. Relate is PCI (Payment Card Industry) compliant and uses PCI compliant providers to collect this data on our behalf; we don’t store this data on our own systems. There are, however, inherent risks to passing information over public networks and Relate cannot 100% guarantee the security of data handled in this way.
Your rights and managing your own data
You have the right to request access to the personal information that Relate stores and processes about you. You can ask for corrections to be made to the information we hold or for your personal information to be deleted. You can also ask us to restrict the processing of your personal information or to object to the processing of it altogether. We will not charge you for either considering or complying with a request unless it is deemed to be excessive in nature. We will ask you for proof of identity and upon this being successfully verified, you are entitled to obtain the following information about your personal information:
If you’d like to make a request relating to any of the rights above, please send a request by emailing email@example.com or writing to our registered office (details below).
- The purposes of the collection, processing, use and storage of your personal data.
- The source(s) of the personal information, if it was not obtained from you.
- The categories of personal data stored about you.
- The recipients (or categories of recipients) to whom your personal data has been or may be transmitted, along with the location of those recipients.
- The envisaged period of storage for your personal data or the rationale for determining the storage period.
- The use of any automated decision-making and/or profiling.
How to make a complaint
Our Privacy Notice may change from time to time, so please check this page occasionally to see if we have included any updates or changes, and that you are happy with them. (Last updated: 3 April 2019)
- Make our website work.
- Collect anonymous data to gain insight into how visitors use our website.
- Allow you to share content with social networks like Twitter and Facebook.